The Issue Tracking module is unique functionality that is included in the Socious Tools. The Issue Tracker allows users to submit issues, enhancements, bugs or other items to the organization for resolution. Once issues are submitted through the defined profile, administrators will be able to accept or reject the issue.

Once an issue is accepted, it is available within the Issue Tracking module for users to comment on, prioritize and subscribe to. Members that subscribe to an issue will receive weekly emails listing any comments that users have shared about the issues they are subscribed to, as well as any changes to the issue as it moves through the resolution process. Users have the complete capability to manage their issue subscriptions and search across issues using the Issue Tracker search tool.

The Issue Tracking Module is a perfect tool for groups that want to track and discuss issues that are pertinent to their organization in an integrated, secure tool.

Highlights of the Issue Tracking Module:

• The Issue Tracking module allows users to submit issues, enhancements or any other item that the group would like to track. The system allows for a single point of interaction for all users of the system to communicate on issues of the group.
• Each issue category has an issue ‘Filter.’ This allows the user to dynamically sort issues online by certain predefined criteria such as On Hold, Active, Resolved, and so on.
• Each issue Category/Topic can have a main contact assigned to it for members to communicate with.
• A ‘Quick Link” button is available on the initial Issue Module page for users to submit issues for groups to review.
• To submit an issue, a user must complete an online form that captures all the information the group feels is necessary to know about the issue. The user can submit attachments to their issue request to further clarify the issue.
• Once an issue is submitted, it will reside in a queue for an administrator to view. An email will be sent to the administrator once the issue is submitted to be added to the system or rejected. If the issue is rejected, the administrator can send an email through the system to the submitter telling them why the issue was rejected by the group. If the issue is accepted, the issue will show up under the appropriate category and topic in the Issue tracking module for other users to see.
• On the profile page of every issue profile is the button ‘Add to my Issues’. This allows the system to notify the user about any changes or comments that have been made in regards to the issues they are subscribed to.
• Users can have the system notify them on a weekly basis of changes, notify them on the closing or resolutions of the issue or to be removed from the issue subscription.
• Users can list the nature of the issue as it pertains to them from being a ‘Critical’ issue to just being ‘Interested’. This designation can also be reported on for Administrators to determine what the most critical issues for the group are.
• Issues, and all information relating to the issues, can be exported.
• All users have the ability to comment on issues, which becomes a discussion on the issue itself.