The Survey and Poll functionality allows your organization the ability to solicit feedback from the user base.

Polls allow one question and options for the users to be able to answer. When users answer the poll, they see a graphical representation of the voting from all users that have voted on that particular poll. This provides a quick way to get feedback from the users on the system.

When more detailed feedback is required, the Socious Tools offer a robust surveying tool. Complete online surveys can be created with drop-down boxes, radio buttons, text fields and more. Responses can be viewed individually or aggregated and can be anonymous or not.

Polls and Surveys can be general so that they go out to all users of the system, or targeted, so they go out to specific users or groups. Targeting of the Surveys and Polls is based on the information stored in the Group and User Profiles so you can be sure you are getting feedback from the appropriate users.

The Targeted Email Engine allows organizations to send out ‘blast’ emails to their users based on Group and User profile information. Targeted emails can be full HTML with graphics and the appropriate footer can be automatically inserted based on the group that is sending the email. Considering the emails laws of today, appropriate opt-out verbiage and options are sent with each email.

Highlights of the Surveys, Polls and Email Engine:

• Users and administrators can create polls using simple online tools.
• Once a user votes on a poll, they will see a graphical representation of all votes for that poll.
• There are two types of polls that the system offers:
  • General Polls- These are polls that run on the home page of the application and can be voted on by all users.
  • Targeted Polls- These are polls that can only be voted on by certain users. Targeted voters determined at the set-up of the poll by using the user data to determine which groups or users should be allowed to vote.
• All polls are stored in the system for viewing by members. If the poll's end date has not yet been reached, users can continue to vote on the poll. Users can always view the results of polls that have closed..
• Users may create polls that are only viewable by users from their own private groups.
• Surveys can be up to 255 questions, with numerous question types (Text Box, Check Box, Radio Group, Drop Down List, etc.). Surveys also offer the ability for the creator to control the number of responses from each user, whether the respondents can remain anonymous, and whether respondents can update a survey after completion.
• Individual Survey responses can be viewed by authorized users once the surveys have been answered.
• Two standard reports are available to aggregate the responses in the survey
• Users may request a targeted email that will only be sent to specific types of users based on group and user criteria.
• Users have the ability to send full HTML emails with graphics.
• Users determine the recipients of targeted emails by using the information captured about users in the user and group database.
• Submitted Targeted emails will go into a queue where a system administrator will be notified of the submission and can send out the email.
• The system will send out the appropriate ‘footer’ to the email based on the group that is requesting the email and appropriate removal instructions if the user would like to exclude themselves from receiving further emails.